Performance Improvement
Three Level Framework
| Goals | Design | Management | |
| Organizational Level | Organization Goals | Organization Design | Organization Management |
| Process Level | Process Goals | Process Design | Process Management |
| Job/Performer Level | Job Goals | Job Design | Job Management |
According to Rummler and Brache (1990) there are three levels in an Organization:
- Organizational Level - strategic, design/structure, and deployment of resources
- Process Level - process improvement and reengineering interventions
- Job/Performer Level - coaching, performance management, and training interventions
The Three Performance Needs that must be met at each of the Three Levels are:
- Goals - specific standards or expectations that customers have for products or services
- Design - configurations that enables goals to be met efficiently
- Management - practices that ensure goals are up-to-date and are achieved
Combining the three levels of organizations with the three performance needs results in nine performance variables (see the above matrix). Failure to manage these nine performance variables will lead to a failure to manage the business holistically. Thus, every performance improvement effort must be viewed through this matrix.
The majority of managers simply do not understand the variables that influence organization and individual performance. They are not aware of the 'performance levers' that they should be pulling and encouraging others to pull. — Geary Rummler and Alan Brache
For more information on Performance Improvement, see Continuous Process Improvement and Leadership and Organizational Behavior.
Reference
Rummler, G. & Brache, A., (1990). Improving Performance: How to Manage the White Space on the Organization Chart. San Francisco: Jossey-Bass.